IT Services
We are living in a digital world that focuses highly on user experience as well as an organisations ability to do more for their workforce by providing the necessary tools to drive productivity. Companies that put a focus on user experience and embrace Digital Transformation will excel as we move further into the future. Ensuring your organisation has the best services and support possible will allow your teams to feel valued and promote efficiency.
Whether you work on site or have adopted a hybrid working environment, having a pro-active IT Support service desk available to you will free up your IT resources time to focus on business critical innovation and development.
IT services management (ITSM) takes the responsibility of service and support off your IT teams hands. By outsourcing your IT support you don’t have to worry about minor IT issues giving your staff more time to focus on the daily tasks.
What IT Services do You Really Need?
With so many IT options available, having a clear idea and understanding of what solutions and support will add real value is essential. Cleartec make this process easier, faster and simpler by offering the right tools, platforms and advice, so you can make the right choices for your business.
With the Cleartec roadmap your business can have true understanding of what service will empower your organisation and keep you one step ahead in today’s digital world.
Managed IT Service
Cyber Security and Compliance
Network Support
Infrastructure-as-aService
Data Backup and Recovery Service
Intelligent Analytics and Reporting
IT Security Services
IT security service is perhaps one of the most popular ITSM offerings out there. This service desk solution allows customers to have security like firewalls, anti-virus, ransomware and other similar service options in place without the company having to manage and update those.
The ITSM will manage this service and maintain it, making sure that things are up to date and are acting appropriately. They will also watch for weaknesses, systems threats and handle breach issues.
Data Backup Services
Another popular ITSM is data backup and recovery. This particular service can be a chore but is utterly vital to keep things running smoothly for customers. In the event that something happened, resulting in data loss or a breach, data backup will need to be implemented and restored in a timely manner.
Thankfully, there is a service for that and this particular option comes in a variety of different methods so you can choose what works best for your firm’s needs.
Cloud Services
Finally, the third most popular ITSM is cloud services. We continue to see pushes and advancements towards cloud usage, and the benefits for customer and businesses alike are present here. Customer data and customer needs must still be considered, and utilizing cloud services is a valuable asset that has a lot of functionality and option for personalization.
The Benefits of Having an IT Support Team
All of the benefits of utilizing outsourced IT support are rather clear and present, but if you’re still unsure on how this service can enhance your organisation even further, then talk Cleartec today to understand how we can integrate perfectly with your IT team – We are better together.
- Personable - Supporting needs are customised to your individual business needs. You get a personal approach and we take the time to learn about the people, processes and culture within your business. Each business is different and we understand that.
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- Active - Responsiveness is a major plus here. You get immediate access and immediate responses when you need it. Being pro-active rather than re-active is crucial is building a solid infrastructure and keeping cyber threats at bay.
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- Time - By adopting IT service management you can free up your IT resources time by up to 45% and ensure their time is focused on improving your customer service and drive innovation. Our service desk solutions save you time and ultimately money.
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- Positive Change - With IT service management your organization is in the best position to adopt strategic changes and developments that will enhance your business. With detailed analytics and ongoing account management we can advise and demonstrate positive changes for your business.
Why IT Services are Important for Growing Businesses
These services are vital, particularly for businesses that are growing or plan to grow. If one small technological issue slows you down or perhaps even halts business, this could be detrimental in the end. You can’t afford to be inoperative in the event something happens while you figure everything out. Having these services at your disposal will protect you and prepare you.
You can start small and build or adjust things as needed. At a minimum, you should be considering security solutions to protect your business and your customers. What you need can be fully tailored towards your business.
